Moneycare Financial Counselling

Melbourne Counselling Service, as part of the Salvation Army Moneycare network, provides free generalist financial counselling for anyone experiencing financial difficulties.

Moneycare financial counsellors understand that money problems can happen to anyone. Our financial counsellors will listen and offer confidential, non-judgemental support and information.



Financial counsellors can assist you

  • Assess your financial situation
  • Discuss your options
  • Advocate or negotiate with creditors, government agencies and others on your behalf
  • Obtain information on legal processes such as debt collection and bankruptcy
  • Obtain referrals to other appropriate services such as emergency relief, housing services or counselling

All Melbourne Counselling Service financial counsellors are professionally trained and members of the Financial and Consumer Rights Council (FCRC).


Problems a financial counsellor can assist you with

  • Budgeting issues – unable to pay bills on time
  • Trouble with creditors – increasing debt from loans and credit cards
  • Repossessions or evictions
  • Unfair lending practices
  • Court issues and fines
  • Centrelink issues
  • Dispute with a utility company
  • Bankruptcy


Preparing to speak to a financial counsellor

To allow a financial counsellor to establish a full picture of your finances, you need to provide the following information:

  • Details of income – payslips, Centrelink statements
  • Current bank statements
  • A list of all debt
  • Copies of (or information about) all loan agreements
  • Details of current and outstanding bills
  • Copies of (or information about) any court documents received
  • Letters about debts and bills that seem urgent


Please note that financial counsellors do not

  • Organise debt consolidations
  • Provide investment or taxation advice
  • Provide emergency relief, money or accommodation


Get in contact with us

For more information please contact your local MCS Moneycare Financial counsellor as listed below.


Melbourne City
Level 2, 69 Bourke St, Melbourne VIC 3000
Ph 9653 3250


Unit 6, 147 Harvester Rd, Sunshine VIC 3056
Ph 9311 9285


256 Albert St, Brunswick VIC 3056
Ph 9388 5521


75 Interlink Drive, Craigieburn VIC 3064
Ph 8339 6106


263 Gower St, Preston VIC 3072
Ph 9478 2013